That's a really good point. I hadn't realized the DIM and Connect channels were split. That's super inefficient.
Still, with the number of day1 releases we have seen here from Request fills lately, it's entirely possible some of could be deliberate pre-distribution releases with corrupt files. This mitigates the customer support issues.
It might seem crazy but it's how I would handle it were I in their shoes. Hell, it could even be PA's acting on their own. No way to rule it out one way or the other.
Regardless, everyone now has the info needed to propagate fixes. My hope is that we can crowdsource ongoing fixes this way rather than relying on a few ppl with the howto knowledge
It's a good point source for newbies 😉