Please Help me

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  • #1160461
    June
    Participant
    Rank: Rank-1

    I made 2 point purchases that I cannot find on my computer to install. Do I have to repurchase these items to download?
    Thanks

    #1160496
    Plebby
    Participant
    Rank: Rank 4

    I know it's pretty obvious but have you checked your download folder? (I've sometimes forgotten to download to the proper path and found them in my picture folder) You could always try downloading a freebie, depending on your browser, then open the container folder before closing it, then see where it downloaded to. Having said that, you should still be able to get them without points if it was a pretty recent purchase.

    #1160540
    Dragon
    Participant
    Rank: Rank 4

    You can also go to the right of your menu bar and click on the Library Tab or the MENU Tab (top right corner of browser)
    Library tab will show you download straight away.
    menu tab you scroll down to Library and click and it will show you Downloads that way.
    Then you can either go to downloads folder if you only DL to one spot or, just scroll to the file and open it.
    Hope that helps..

    #1160600
    Techsnoop
    Participant
    Rank: Rank 5

    In your points history, click on the item and you can download it again for no points as long as it hasn't been over 30 days.

    #1161245
    June
    Participant
    Rank: Rank-1

    TY for your responses but yes I only download to my download folder. My Opera is set to download there. I did a full search of that folder and it does not show up there.
    I also did a full search of the downloads menu in my browser and it does not show up there either. My points history says I bought it June 5 so I guess I have to purchase it again. Thank You so much for the help!

    #1161246
    June
    Participant
    Rank: Rank-1

    PS how do I find these freebies?

    #1161254
    Plebby
    Participant
    Rank: Rank 4
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